Returns
We want you to be completely satisfied with your purchase. If you are not happy with your product, you may return it within 30 days of delivery for a full refund or exchange. To be eligible for a return, your item must be unused and in the same condition that you received it. It must be in the original packaging.
Eligibility for Returns
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Items must be returned in their original condition, unused, and with all original packaging and tags attached.
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Proof of purchase (order confirmation or receipt) is required for all returns.
If there is a national holiday that affects for your returns, you can extend your return window by contacting support@itsallways.com within the original 30-day return window.
Refunds
Once we receive your item, we will inspect it and notify you that we have received your returned item. We will immediately notify you on the status of your refund after inspecting the item.
If your return is approved, we will initiate a refund to your original method of payment. You will receive the credit within a certain amount of days, depending on your card issuer’s policies.
Shipping
You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are nonrefundable.
Contact us
If you have any questions on how to return your item to us, contact us at: